IT Service Management and IT Governance

Scope

Standardization of IT Service Management and IT Governance.

Develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations and service maintenance, but excluding subject matter covered under the scope and existing work programs of JTC 1/SC 27 and JTC 1/SC 38.

The work will initially cover:

• Governance of IT, including the development of the ISO/IEC 38500 series standards and related documents.
• Operational aspects of Governance of IT, including ISO/IEC 30121 Information Technology — Governance of digital forensic risk framework, and interfaces with the management of IT as well as the role of governance in the area of business innovation.
• All aspects relating to IT service management, including the development of the ISO/IEC 20000 series standards and related documents.
• All aspects relating to IT-Enabled Services — Business Process Outsourcing, including the development of the ISO/IEC 30105 series standards and related documents.