Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic interactions

This document - describes the types of methods that can be used for the evaluation of haptic devices and of systems that include haptic devices, - specifies a procedure for the evaluation of haptic interactions by a usability walkthrough or usability test (see Annex J), and - provides guidance on the types of methods that are appropriate for the evaluation of specific attributes of haptic systems, cross-referenced to the guidance in the relevant clauses of other International Standards (see Annexes A, B, C, D, E, F and G). It applies to the following types of interaction: - augmented reality - information overlaid on a real scene, e.g. vibrating belt indicating distance; - gesture control of a device or a virtual scenario; - unidirectional interaction such as a vibrating phone or a vibrating belt; - virtual environment - virtual space with which a user can interact with the aid of a haptic device. This document applies to the following types of devices: - gesture sensor, e.g. video that discerns 3D hand movements, touch screens that sense 2D touches; - kinaesthetic haptic device, e.g. desktop haptic interface; - tactile display, e.g. vibrating phone. This document is not applicable to standard input devices such as keyboards, mice or track balls. NOTE: ISO 9241-400 covers standard input devices, and ISO 9241-411 applies to the evaluation of input devices such as keyboards and mice. This document can be used to identify the types of methods and measures for:- establishing benchmarks- establishing requirements for haptic interaction- identifying problems with haptic interaction (formative evaluation), and- use of the criteria to establish whether a haptic system meets requirements (summative evaluation).

ISO 9241-940:2017