NIST Special Publication 500-307
This document proposes a framework that identifies and characterizes the information and relationships needed to describe and measure properties of cloud services that are representative, accurate and reproducible. This information can be used in a variety of ways including, collection, comparison, gap analysis, and assessment or description of metrics at the technical or business levels. These metrics can connect information intended for decision-making, for the service agreements between provider and customer, for the runtime performance measurement and the underlying properties within the provider’s system.
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