Abstract
ISO/IEC 19086-3 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3 does not provide a standard structure that would be used for cloud SLAs.
The standard can be bought here: https://www.iso.org/standard/67547.html
The informative sections of this standard are publicly available here: https://www.iso.org/obp/ui/#iso:std:iso-iec:19086:-3:ed-1:v1:en
General Information
Publication date: 01 July 2017
ICT rolling plan topic: Cloud computing
SDO: IEC
Latest publishied version: https://www.iso.org/standard/67547.html